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• ★ ☆ ☆ ☆ ☆

  This funeral home is making an extremely difficult situation even harder to bare. They have set up so much red tape to keep me from obtaining my brothers body, to line their pockets with cash. Their front desk employee Chelsea Castle was especially indifferent and lacked any sort of empathy. Mrs. Castle refused to give me her name or her supervisors name so I could report her. I will be writing a letter to the Better Business Bureau

  Added July 05, 2017 by ezra McCarthy
• ★ ★ ★ ★ ★

  This was the hardest moment of my entire life, but I have to say that the experience and service I received by this company and Tom who guided me through this process was beyond excellence!!!! Thank you for everything you have done to make this experience manageable, on behalf of my family and I, thank you for your exceptional customer service and guidance through this time!!!

  Added June 08, 2017 by Francis Martin
• ★ ☆ ☆ ☆ ☆

  Horrible service!! So far waiting 6 weeks for death certificates. The place is unprofessional in appearance, decor and attitude. They promote that they can take care of your needs in your time of need. We are from out of state, it would have been quicker to fly back and get the needed documents then pay the high fees and wait for months. I would not recommend this place for any service. The problem is they have a contract with the city so they get most of y
  The calls if no one is there for other arrangements. Way to kick a family when they are at their lowest.

  Added May 02, 2017 by Michael Coyle
• ★ ★ ★ ★ ★

  Hites is amazing. I called on a Saturday of a holiday weekend and requested cremation services ASAP as I was in a time constraint because family was in town for a short time. Tom Cropp's wife took the call and told me she would have a director call me. Within 20 minutes Tom called from a party with his children and set up an appointment with us on Monday, which was Labor Day. We had all the arrangements made and we received my father's remains on the next Friday for a Saturday memorial. Not only are the staff amazing, friendly, funny (even considering the circumstances) and beyond helpful...But they are also willing to go out of their way to help even when the larger funeral homes were not going to be able to even sit with us to talk about arrangements until the Wednesday after the holiday. Their prices are also the best around. I will HIGHLY recommend Hites to any and all who find themselves in our situation. Thanks so much Tom and everyone!!!

  Added January 09, 2017 by Jason Browning
• ★ ☆ ☆ ☆ ☆

  The staff was extremely unfriendly and not very helpful at all. Instead of trying to help you reach a solution, they'll start asking you for unnecessary legal documents that will take around 2 weeks to obtain, beyond the level of what is required to proceed with a memorial. All to "prove" to them who you are.
  
  We were from out-of-state, so we weren't really familiar with NV's funeral laws or the necessary steps. Even though we were the surviving immediate family members and brought the supporting documentation, the staff rudely told us to go to a NV Justice's office and bring back a copy of a formal ex parte. Obviously we didn't have the time to wait 2 weeks in a foreign state, so we went to a different cremation services provider and signed a release, which allowed us to quickly & smoothly proceed with the subsequent steps of the memorial.
  
  Overall, it was an extremely horrible experience, especially considering we were already devastated from the loss of a family member. If you were considering a few mortuaries, I would strongly recommend not going with Hites.

  Added August 22, 2016 by Kyu Kim